ClickToPrint Support | Manual, setup and screenshot-ready guide

Overview

What this guide covers

Based on the provided project archive, ClickToPrint is a CodeIgniter-based print workflow system with customer management, product templates, PDF generation, orders, pricing, invoices and admin support tooling.

Daily work

Guide users through login, navigation, customers, products, orders, pricing and support.

Technical setup

Summarises what is already bundled in the archive and what still needs configuration before the application can run.

Future-friendly support

The subdomain can later grow into a fuller knowledge base or ticket portal without disturbing the main site.

support.clicktoprint.ch

Why keep support.clicktoprint.ch separate?

Keeping support on its own subdomain makes the system easier to evolve and safer to operate.

Independent lifecycle

You can update manuals, FAQs and support tooling without touching the public marketing site.

Cleaner infrastructure

SSL, redirects, caching rules and future authentication can be managed specifically for support traffic.

Room to grow

A simple documentation site today can become a richer support centre, ticket portal or customer helpdesk later.

Workflow

Recommended onboarding flow

These are the first screens and tasks most users should understand.

1. Login and land on the dashboard

Use an admin or customer-linked account and confirm the dashboard tiles, counters and shortcuts.

Login screen — Planned filename: **01-login-screen.png**

2. Learn the main navigation

The left sidebar is the control centre for modules, customer context and day-to-day workflows.

3. Confirm customer scope and permissions

Admins work inside company boundaries, while higher roles can manage broader settings and multiple tenants.

Dashboard overview — Planned filename: **02-dashboard-overview.png**

4. Know how to ask for help

The built-in support modal supports request type, urgency, follow-up and screenshot upload or paste.

Modules

Module guide

Use these sections as the core manual chapters. Each block already includes a filename for the screenshot you can add later.

Customer management

Use the dedicated customer management screen to maintain customer master data and related addresses.

Edit customer details through the embedded customer form.
Create, change and remove address records for delivery and billing contexts.
Keep customer-facing data consistent across downstream order and invoice flows.

Users and roles

Administrator accounts, roles and permissions control which teams can see or change each area of the system.

Create or update administrator accounts.
Assign customer scope and role-based access.
Use this section during onboarding, offboarding and privilege reviews.

Users and roles — Planned filename: **05-user-role-management.png**

Products and templates

The product catalogue connects printable items with templates, rules and customer-specific options.

Maintain product lists and directory structure.
Attach or review template-driven products.
Prepare consistent branded order options for end users.

Template wizard and PDF editor

Advanced template tooling supports PDF-driven layouts, template generation and editor-based refinement.

Use the template wizard for structured template preparation.
Use the PDF editor for positioning, fields and output tuning.
Keep an eye on large-form limits when editing complex templates.

Template wizard — Planned filename: **07-template-wizard.png**

PDF editor — Planned filename: **08-pdf-editor.png**

Shop and checkout

The shop flow lets users choose products, personalise them, add them to cart and move toward checkout.

Browse the catalogue from a customer perspective.
Review product-specific form inputs and generated previews.
Complete the order path with cart and checkout steps.

Shop and checkout — Planned filename: **09-shop-checkout.png**

Orders, quotes and production queue

The order workspace covers quotes, active jobs, finished work and downstream production handling.

Track the main status flow from quote to active to finished.
Use the orders list for operational visibility.
Use the production queue for batching, imposition and print-floor preparation.

Orders list — Planned filename: **10-orders-list.png**

Production queue — Planned filename: **11-production-queue.png**

Pricing, invoices and payments

Pricing tools, invoice screens and payment tracking support the commercial side of the workflow.

Review pricing worksheets and overrides.
Manage invoice output and payment states.
Keep checkout-related metadata aligned for reporting and reconciliation.

Pricing panel — Planned filename: **12-pricing-panel.png**

Invoices and payments — Planned filename: **13-invoices-payments.png**

Mail-to-Print and support

The system also includes Mail-to-Print entry points and an internal support request flow.

Redeem mail-to-print links when that workflow is enabled.
Send structured support requests with screenshot evidence.
Capture urgent issues with direct page links and clear descriptions.

Support

Built-in support request flow

The internal support form is already a useful mini helpdesk and a good bridge to a bigger support system later.

Select a request type and describe the issue clearly.
Set urgency to low, normal, high or critical.
Optionally request follow-up and identify the relevant module or menu.
Add the current page URL when a problem is page-specific.
Upload or paste a screenshot to give context.

Good next step

Because this support site is separate, you can later connect the public manual to a richer ticketing or authenticated support workflow without redesigning your main marketing site.

Setup

Technical setup notes

This support package is ready to upload as documentation. The business application itself still needs runtime configuration before it can fully boot.

Already bundled in the archive

Main PHP application with CodeIgniter structure.
A large SQL dump (webshop.sql).
Template and font-related libraries.
Project docs, migration notes and helper scripts.

Still needs wiring

application/config/database.php with real credentials.
A MySQL or MariaDB database import.
PHP with MySQL support enabled.
Environment-specific paths, mail settings and any customer-specific assets.

Shared hosting checklist

Upload this support package to the subdomain document root.
Issue or attach the SSL certificate for support.clicktoprint.ch.
Keep mod_rewrite enabled so .htaccess rules work.
Add final screenshots into assets/screenshots/ using the planned filenames.

1. Create the application database

Create the database on your hosting stack and import webshop.sql. On shared hosting this may be easiest through phpMyAdmin or the hosting control panel.

2. Add database credentials

Create application/config/database.php and point it at the correct database host, name, user and password.

3. Configure base URL and environment

Use the .env.example values as a guide for APP_BASE_URL, cookie and security settings, plus session storage.

4. Verify writable folders

Check uploads, logs, cache and any support screenshot directories that need write access.

5. Sync PDF fonts if required

If the ci_pdf_fonts table is present, import bundled font definitions with the provided CLI command.

6. Review advanced template tooling

If you use the template wizard scripts, confirm the Python script base path and server-side permissions in the target environment.

Database import command

mysql -u YOUR_DB_USER -p YOUR_DB_NAME < webshop.sql

Font sync command

php index.php cli/font_sync import

Honest status

I could not fully boot the business application inside the current build environment because the archive does not include application/config/database.php, this container has no MySQL service, and PHP here has no MySQL extension. The support microsite itself is self-contained and ready for upload.

Database import — Planned filename: **16-database-import.png**

Font sync command — Planned filename: **17-font-sync-cli.png**

SSL and hosting setup — Planned filename: **18-ssl-hosting-setup.png**

Screenshots

Screenshot plan

Drop files with these exact names into assets/screenshots/. The page is already wired to those paths, so the placeholders will swap automatically when the images exist.

Login screen

First sign-in view for administrators or customer-linked users.

01-login-screen.png Open planned file

Dashboard overview

Overview of counters, tiles, shortcuts and day-to-day entry points after login.

02-dashboard-overview.png Open planned file